KLENZIA creates skincare and body-care essentials designed for real routines. Our products focus on everyday concerns such as rough texture, dull-looking skin, dryness, pore-prone areas, buildup, and daily skin confidence.

Yes. KLENZIA products are designed to be simple, clear, and easy to add into your routine. Each product page includes usage guidance, frequency recommendations, ingredient details, and routine tips.

Full ingredient lists are available on each product page. We believe ingredient transparency helps customers make more confident skincare decisions.

The KLENZIA White & Black Rice Renewal Duo is a rinse-off skincare treatment designed to help smooth rough-looking texture, refresh pore-prone areas, and leave skin feeling soft, clean, and renewed.

It is not a regular cleanser and it is not a leave-on serum. The White & Black Rice Renewal Duo is a rinse-off ampoule-style treatment. Massage it onto the skin, leave it on briefly as directed, then rinse it off before continuing with the rest of your routine.

Yes. This product is designed to be rinsed off. It should not be left on overnight like a traditional serum or moisturizer.

We recommend starting with 1–2 times per week. Once your skin feels comfortable, you may increase use up to 2–3 times per week depending on your skin’s needs.

The White Rice treatment is designed for dull, rough-looking skin and a softer-feeling finish. The Black Rice treatment is designed for pore-prone areas, T-zone buildup, and skin that feels congested. Together, they create a simple rinse-off reset for texture and freshness.

If you have sensitive skin, we recommend starting slowly and patch testing before full use. Use once per week at first and avoid applying to irritated, broken, or freshly exfoliated skin. If discomfort occurs, stop use and consult a skincare professional.

We recommend avoiding strong active ingredients such as retinol, exfoliating acids, or strong vitamin C products in the same routine when first introducing the Rice Renewal Duo. Start slowly and give your skin time to adjust.

Use it after cleansing and before the rest of your skincare routine. After rinsing it off, continue with your toner, serum, moisturizer, or sunscreen depending on the time of day.

Your skin may feel softer and cleaner after use, but visible skincare results vary from person to person. Consistent use, proper routine pairing, and skin type can all affect results.

The KLENZIA Eye Lift Multi Balm is a lightweight balm stick designed for dry, tired-looking under-eyes. It helps the eye area feel hydrated, smoother-looking, and refreshed.

Yes. Many customers use it before concealer to help the under-eye area feel smoother and more hydrated. Apply a light layer and allow it to settle before makeup.

Yes. The balm format makes it easy to use in the morning, at night, or as a quick touch-up during the day.

Yes. We offer free shipping on qualifying orders of $39.99+. The free shipping discount is applied automatically at checkout when your order qualifies.

Orders are usually processed within 24–48 hours after they are placed. Processing includes order confirmation, packing, quality checks, and preparing your order for shipment.

Most U.S. orders arrive within 2–5 business days after dispatch. Delivery times may vary depending on the carrier, address, holidays, weather, and other factors outside our control.

Yes. Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear after shipment.

If your package appears delayed or tracking has not updated for an extended period, please contact us at support@klenzia.com with your order number. Our support team will review the tracking information and help with the next steps.

Please check your mailbox, porch, parcel locker, front desk, building mailroom, neighbors, or household members first. If you still cannot locate the package, contact us at support@klenzia.com and we will help review the issue.

Your first KLENZIA order is backed by our 30-Day Skin Reset Promise. If your first order does not feel right for your skin or your routine, contact us within 30 days of delivery and our team will review your request.

When eligible, our team may help with a replacement or a refund to your original payment method. The promise applies to first-time purchases only and is limited to one claim per customer, household, or shipping address.

Please contact us within 7 days of delivery at support@klenzia.com. Include your order number and clear photos of the product, packaging, shipping label, and issue. Once reviewed and approved, we will help with a replacement or refund when eligible.

For hygiene and safety reasons, opened or used skincare and personal care products usually cannot be physically returned and resold. However, if your order qualifies under our 30-Day Skin Reset Promise or arrives damaged, leaking, missing, or incorrect, our team will still help resolve the issue.

Once your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your bank, card, PayPal, Shop Pay, Klarna, or other payment account. Processing times may vary depending on your payment provider.

Yes. We recommend patch testing any new skincare product before full use, especially if you have sensitive skin or are using active ingredients in your routine.

If you are pregnant, breastfeeding, under medical care, or have specific skin concerns, we recommend checking with your healthcare provider before adding new skincare products to your routine.

Skincare results vary from person to person. Skin type, routine, consistency, lifestyle, and sensitivity can all affect results. We provide clear usage guidance and customer support to help you use your products with confidence.

You can contact our support team at support@klenzia.com. Please include your order number so we can help you faster.

Please contact us if you need help with your order, shipping, tracking, damaged items, missing items, incorrect items, returns, refunds, or subscription changes.