Privacy Policy

Klenzia (“Klenzia,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit klenzia.com (the “Site”), shop with us, join our waitlist, contact customer support, or otherwise interact with our services.
By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information you provide directly to us:

Name, Email address, Phone number, Billing address, Shipping address, Account login details (if you create an account), Order details and purchase history, Messages you send to customer support or through forms on our Site.

Information collected automatically:

IP address, Browser type and device information, Operating system, Pages viewed, links clicked, and browsing activity on our Site, Referring website or source, Cookie and similar tracking technology data.

Payment information:

When you make a purchase, payment information is processed by our payment service providers and checkout partners. We do not store full payment card details on our own servers.

2. How We Use Your Information

We may use your personal information to:
  • Provide, operate, and improve our Site and services
  • Process orders, payments, and deliveries
  • Send order confirmations, shipping updates, and service-related messages
  • Manage your account preferences
  • Respond to customer service requests and support inquiries
  • Send marketing emails, where permitted by law or where you have opted in
  • Personalize your shopping experience
  • Detect, prevent, and investigate fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your personal information with trusted third parties that help us operate our business, including:
  • E-commerce platform providers, such as ZhengCuiCui Technology INC
  • Payment processors
  • Shipping, fulfillment, and logistics providers
  • Customer support providers
  • Email and SMS service providers
  • Analytics, advertising, and marketing partners
  • Professional advisors, such as legal, accounting, or insurance providers
  • Government authorities or other parties, if required by law or to protect our rights, users, or business
We may also share information as part of a business transaction, such as a merger, acquisition, financing, or sale of assets.

4. Cookies and Tracking Technologies

We and our partners may use cookies, pixels, tags, and similar technologies to:
  • Keep the Site functioning properly
  • Remember your preferences
  • Understand how visitors use our Site
  • Measure the performance of marketing campaigns
  • Deliver and improve advertising
You can control cookies through your browser settings. Depending on your location, you may also see a cookie banner or other privacy choices on our Site.

5. Advertising and Analytics

We may work with third-party advertising and analytics partners to better understand how visitors use our Site and to provide relevant ads on other websites and platforms. These partners may use cookies, pixels, and similar technologies to collect information about your interactions with our Site and other online services.
Depending on your location, you may have the right to limit certain types of data sharing or targeted advertising.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, manage account data, comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer need personal information, we will delete it or de-identify it where reasonably possible.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your data is used.
To make a privacy-related request, please contact us at:
Email: support@klenzia.com  Customer Support Hours: 24/7

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

11. International Visitors

If you access our Site from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. When we do, we will post the updated version on this page and update the effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Company Name: ZhengCuiCui Technology INC
Address: FLAT/RM 1203 1 2 / F TOWER 2 CHINA HONG KONG CITY NO 33 CANTON ROAD TST KOWLOON HONGKONG
Email: support@klenzia.com
Note: This physical address is the business registration address only. DO NOT send any return shipments to this address.